Livestream info

A change in how you watch us remotely:  Effective January 20, 2019, Traditional Sanctuary worship live and on demand videos will be accessed through Vimeo

To give viewers a more reliable and higher quality experience. we are making changes to our Traditional worship broadcast livestream and on demand videos effective January 20, 2019.  We will be switching livestream providers from sermon.net to Vimeo.   Vimeo app download instructions  


A few troubleshooting questions and answers:

What device are you using to view the livestream? If mobile, are you on cellular data or WiFi?  Connect to a WiFi Source, because a cellular signal may be low in your area.  Livestreaming over cellular will also use quite a bit of data.

If you can’t open the webpage, can you open another webpage? Make sure your internet service is working.  If you can’t pull up other websites, that means you’ve got no internet signal.  Try rebooting your computer as well.

If you can open another website, can you get to saintandrews.org? If yes, click on the orange LIVESTREAM banner on the front page and you should be able to watch.   If you can’t get to saintandrews.org on the device you’re using, try accessing our website from another device.

What age is your computer?  Older computers may not be able to accommodate Livestreaming.  For example, Windows XP and Vista won’t be supported.


If you’re still having problems …

In most cases, streaming issues tend to be related to local client network issues. However, troubleshooting a network can be a bit tricky, so it’s worth trying a few simple troubleshooting steps first. That way you can rule these out before looking at more complicated network issues.

  • Try using a different Internet browser
    We have tested IE/Edge, Safari, Mozilla Firefox and Google Chrome on all major platforms and we have found Google Chrome to be the most reliable for both PC and Mac users, we have also had great success with Mozilla Firefox. Both are free and take only a few minutes to install.If you are on MacOS High Sierra and are having problems viewing the stream in Safari, try Google Chrome
    – Google Chrome
    – Firefox
  • Not sure what browser you are using? Click here to find out.
  • Try clearing your cache
    Below you can find links to instructions on how to clear your cache for the most common browsers.
    – Google Chrome
    – Firefox
    – Internet Explorer 9, 10 & 11
    – Safari for iOS, iPhone and iPad
    – Safari for Mac OS X
    – Safari for Windows
  • It could be a hardware acceleration issue
    You can adjust the hardware acceleration settings by following these steps.

Google Chrome Users

  1. Click “Customize and control Google Chrome” (top-right corner) and choose “Settings.”
  2. Choose “Show advanced settings…” at the bottom.
  3.  Under “System” find “Use hardware acceleration when available” and click the checkbox.
  4.  Restart Chrome.

Firefox Users

  1. Click “Tools” and select “Options.”
  2. Choose “Advanced” and then the “General” Tab.
  3. Next select “Use hardware acceleration when available.”
  4. Restart Firefox.

  Internet Explorer Users

  1. Click the Tools icon in the upper-right corner, and then click “Internet options.”
  2. Click the Advanced tab, and then under Accelerated graphics, select the “Use software rendering instead of GPU rendering*” checkbox.
  3. Click “OK” and restart your computer.

Are you using Google Chrome, and are you getting the following error:

“Requested format not available.”
none of the request formats are available for this content.

Flash is disabled in your Chrome installation, and it is recommended for the best viewing experience for Hope Online.

  1. Click “Customize and control Google Chrome” (Top-right corner) and choose “Settings.”  (Three horizontal bars)
  2. Scroll to the bottom and click “Show advanced settings…”.
  3. Under “Privacy”, click “Content Settings…”.
  4. Scroll 5 sections down to “Flash” and check the box for “Allow sites to run Flash”.
  5. Refresh the page. The stream should now begin to play.

*If you are still having issues we recommend trying Mozilla Firefox to download click here.

 

Other Frequently asked questions

Is St. Andrew’s planning to Livestream Contemporary services from the Great Hall?  We are planning to do this in the near future.

Is there an option to comment live during the Livestream, or to request prayers?  Live commenting and prayer request functionality is not available at this time, but we are evaluating these features.